Job Description In our growing legal department you’ll showcase your talents in a fast paced, rewarding environment. If you aspire to work with a team of high performing top legal and business talent, Capital One is the place for you! Our team thrives on collaborating and creates an environment where everyone’s voice is heard. In addition, you will have the opportunity to enhance your skills and broaden your knowledge. Come to Capital One to engage in challenging work while enjoying our exceptional culture and work life balance. The Manager Counsel (Manager) will advise compliance and business partners whose job is to provide written responses to consumer complaints for US Card, including our retail and private label partnerships cards. In this exciting role you will interact with compliance, legal and the business to identify company and industry trends and developments that may assist the business in proactively resolving potential sources of future complaints. This person will work in an agile environment that includes regularly spending time on site with the business partner.
Responsibilities: -Provide legal advice and support on responses to complaints received directly from customers and state and federal regulators -Work with compliance and business partners to investigate consumer complaints and develop appropriate written response -Identify and coordinate resolution of potential line of business compliance and operational errors -Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation -Provide information to legal partners about trends and issues identified through complaints
Basic Qualifications: -Juris Doctorate with state bar admission -At least 2 years of law firm experience, OR At least 2 years of government experience, OR At least 2 years of in-house legal department experience
Preferred Qualifications: -3-5 years experience in-house legal department or other work setting supporting clients in financial service industry -3-5 years experience on consumer regulatory matters -Familiarity with federal and state laws and regulations related to consumer credit and collections, Fair Debt Collection Practices Act, Truth-in-Lending Act, Fair Credit Reporting Act and Equal Credit Opportunity Act -Strong communication and interpersonal skills, including conscientiousness, diplomacy, and flexibility -Professional, customer service oriented, tactful, and dependable -Ability to work effectively with personnel at all levels of the company -Ability and willingness to work as a team player -Strong analytical and organizational skills -Ability to work in a fast-paced environment with minimal supervision -Ability to manage large volume of work, including complex legal issues that may arise suddenly -Proficient computer skills in Microsoft Office suite
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Additional Salary Information: Base salary plus cash annual performance based bonus
Capital One Financial Corporation (NYSE: COF) is a new breed of financial services provider and Fortune 500 company (#127). With more than 65 million customer accounts, our company has grown explosively since our IPO in 1994 and emerged with the two things most growing companies can only dream to achieve: one of the Americas’ largest consumer franchises with one of the most recognized brands (and ...wallet taglines!) in the United States. We’re an acknowledged leader in innovation by Tech Crunch for our “surprisingly well designed” Apple Pay introduction and also in work-life balance and inclusion as one of Fortune Magazine’s 100 Best Companies to Work For.
Capital One, which is still led by our founding CEO, Richard Fairbank, has grown into a $40B+ public corporation, known for world-class analytics and strategy, fueled by a brave internal culture. We were born as the first company to develop and offer mass customization and personalization of credit card products, and we’ve been adding businesses and innovating relentlessly ever since. Here you’ll find hackers, rockers, artists, entrepreneurs, and data scientists. As a team, we come to work every day looking to build digital experiences that are authentic & bold. Today we are a high-tech company, a scientific laboratory, and a well-funded force focused on designing a better way for people to engage with their money, their bank, and their financial lives. It’s audacious work at a massive scale and, hey, we think it’s pretty rewarding.
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Virginia Retail Merchants Association
701 E. Franklin Street, Suite 809
Richmond, VA 23219